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Showing posts from September, 2010

Added Value?

Photo by ronocdh   Some rights reserved How much time and money do hotels spend on unnecessary services/amenities that add NO value to a guest experience and produce so much waste? VIP fruit platters / wine that no one eats Printed collateral that no one looks at Corporate contracts that include added benefits that don't get used Keeping outlets open when they are empty Unrequested turn-down treats Flowers that die A welcome gift or souvenir that stays in the room after check-out >>How can we add value and reduce waste?